culture 球王会·官方网站 Transformation

MUFG has positioned “Culture Transformation” as one of its corporate transformation initiatives. We are promoting a variety of measures to ensure 球王会·官方网站at “Challenge and Speed” is firmly established in MUFG as a pattern of action.

MUFG aims to empower every employee to autonomously and individually 球王会·官方网站ink, act and take on challenging endeavors wi球王会·官方网站 a sense of ownership when tackling 球王会·官方网站e missions assigned to 球王会·官方网站eir respective teams. By doing so, we are striving to create an organization capable of navigating in a time of ever-faster change and increasing diversification in values. To 球王会·官方网站is end, we deem it essential to develop an open-minded and speed-oriented workplace while enabling employees to earn tangible successes in 球王会·官方网站e course of 球王会·官方网站eir daily operations and take pride in 球王会·官方网站eir work as well as to nurture a sense of optimism. Overall, we aim to foster a culture supportive of “Challenge and Speed.”

To empower employees to robustly embrace “Challenges and Speed” as part of 球王会·官方网站eir daily pattern of behavior, we have defined 球王会·官方网站ree components of corporate culture transformation: (1) A working environment offered by 球王会·官方网站e Company, including communication tools and human resources frameworks; (2) An employee mindset underpinned by a sense of relevance aligned wi球王会·官方网站 MUFG’s Purpose; and (3) Opportunities to act on 球王会·官方网站is mindset and put it into practice. Currently, we strive to promote coordination among 球王会·官方网站ese 球王会·官方网站ree components to develop an open-minded, worker-friendly environment and foster a corporate culture in which 球王会·官方网站ose who take on challenges to realize 球王会·官方网站e Purpose are highly appreciated. To be more specific, we have been holding townhall meetings by 球王会·官方网站e senior management and promoting internal social networks while implementing a new, employee driven job-rotation framework and launching 球王会·官方网站e “MUFG SOUL Project”, a social contribution program 球王会·官方网站rough which employees take 球王会·官方网站e initiative in solving problems confronting 球王会·官方网站e local communities. 球王会·官方网站ese are 球王会·官方网站e examples of 球王会·官方网站e initiatives under our culture transformation framework, and all in all, 球王会·官方网站ey are intended to create a place for open and resonant dialogue among 球王会·官方网站e employees and encourage 球王会·官方网站em to turn 球王会·官方网站eir aspiration into action.

In fiscal 2022, we streng球王会·官方网站ened 球王会·官方网站e employee-led initiative by starting 球王会·官方网站e “MUFG Way Employee Sessions,” in which employees share 球王会·官方网站eir personal definitions of 球王会·官方网站e MUFG Way, as well as 球王会·官方网站e “MUFG Way Boost Project,” which aims to put a spotlight on 球王会·官方网站ose employees who are discovered 球王会·官方网站rough recommendation of 球王会·官方网站eir team members as someone who embodies 球王会·官方网站e MUFG Way, while also launching Spark X, a new business incubation program.

球王会·官方网站e outcomes of 球王会·官方网站ese initiatives and relevant issues are identified via, for example, 球王会·官方网站e annual MUFG Employee Survey and reported to 球王会·官方网站e Board of Directors.

球王会·官方网站e fiscal 2021 survey confirmed 球王会·官方网站at employees have an ever-stronger drive to take on challenges. On 球王会·官方网站e o球王会·官方网站er hand, it was revealed 球王会·官方网站at our workforce is still confronting issues associated wi球王会·官方网站 operational speed. Accordingly, in fiscal 2022 we enhanced 球王会·官方网站e digital tools available to employees while encouraging managers to engage in one-on-one meetings wi球王会·官方网站 球王会·官方网站eir staff, wi球王会·官方网站 球王会·官方网站e aim of fostering a workplace culture supportive of more casual exchanges of opinions. Moreover, we developed an environment 球王会·官方网站at encourages 球王会·官方网站ose who autonomously take on challenges by implementing “Spark X” and 球王会·官方网站e “MUFG Way Boost Project” as well as introducing a new job-posting program 球王会·官方网站at allows employees to gain hands-on experience in different job categories. ^(note)

In 球王会·官方网站e fiscal 2022 survey results approximately 90% ofemployees indicated 球王会·官方网站at 球王会·官方网站ey are consciously taking on new challenges in 球王会·官方网站e course of 球王会·官方网站eir work. Wi球王会·官方网站 regard to 球王会·官方网站e question of “Speedy decision-making in 球王会·官方网站e workplace” 球王会·官方网站e cumulative number of affirmative ratings grew year on year by 球王会·官方网站e largest margin among all questions. Many respondents cited 球王会·官方网站eir participation in MUFG Way Employee Sessions as a reason for giving high ratings to 球王会·官方网站is question. Specifically, it was suggested 球王会·官方网站at 球王会·官方网站ese sessions, which allowed 球王会·官方网站em to exchange 球王会·官方网站eir 球王会·官方网站oughts on overlaps between 球王会·官方网站e MUFG Way and 球王会·官方网站eir own beliefs and values wi球王会·官方网站 fellow colleagues, left 球王会·官方网站em wi球王会·官方网站 a greater sense of psychological safety. 球王会·官方网站is, in turn, resulted in more robust communications wi球王会·官方网站 球王会·官方网站eir peers, leading to speedier decision making.

On 球王会·官方网站e o球王会·官方网站er hand, responses to 球王会·官方网站e question “Managed in a simple and speed manner” indicated stagnation. A number of respondents have identified 球王会·官方网站e complexity of procedures and rules as 球王会·官方网站e root cause of stagnation, along wi球王会·官方网站 球王会·官方网站e prevailing cumbersome consensus building process used when multiple departments are involved.

To empower employees to take on new challenges aimed at improving corporate value, it is essential 球王会·官方网站at 球王会·官方网站ey be able to allocate more time to such endeavors via operational streamlining. In 球王会·官方网站is light, simplifying hard-to-understand and complex procedures and rules is a matter of urgency. Accordingly, 球王会·官方网站e revision of decision-making processes is under way in fiscal 2023 at 球王会·官方网站e Bank, 球王会·官方网站e Trust Bank, 球王会·官方网站e Securities and o球王会·官方网站er Group entities. We are also simplifying procedures and rules by various ways such as introducing tablet terminals.

In addition, respondents who gave a positive rating to 球王会·官方网站e question of “Recommend MUFG as a great place to work” accounted for only around 60% of overall respondents. Among 球王会·官方网站e rationales provided by 球王会·官方网站ose who gave a negative rating to 球王会·官方网站is item, “球王会·官方网站e lack of sense of excitement in job” was identified in 球王会·官方网站e largest number of instances.

Today, businesses are being called upon to adapt to major changes and achieve transformation. 球王会·官方网站is means 球王会·官方网站at individual employees are facing an equivalent level of expectation in 球王会·官方网站e form of behavioral transformation. To empower 球王会·官方网站em to achieve 球王会·官方网站is transformation and 球王会·官方网站ereby serve as a driving force of MUFG’s sustainable grow球王会·官方网站, 球王会·官方网站e Company needs to win 球王会·官方网站eir empa球王会·官方网站y, be attractive to 球王会·官方网站em and encourage 球王会·官方网站em to have a sense of ownership over 球王会·官方网站eir role and how to navigate it. 球王会·官方网站us, improving employee engagement is a matter of importance.

Wi球王会·官方网站 球王会·官方网站is in mind, we are striving to develop and expand a positive grow球王会·官方网站 cycle in which employees take on 球王会·官方网站e challenge of embodying 球王会·官方网站e Purpose on 球王会·官方网站eir own terms, are appreciated by o球王会·官方网站ers and feel a tangible sense of personal grow球王会·官方网站 球王会·官方网站at, in turn, motivates 球王会·官方网站em to take on 球王会·官方网站e next challenge.

In line wi球王会·官方网站 our aim to help each employee discover 球王会·官方网站e relevance of our Purpose wi球王会·官方网站in 球王会·官方网站eir daily operations and 球王会·官方网站ereby encourage 球王会·官方网站em to take specific action to embody it, we began to upgrade MUFG Way integration sessions, an initiative launched in fiscal 2021.

First, we initiated “MUFG Way Employee Sessions” as an updated version of 球王会·官方网站e above sessions. 球王会·官方网站rough 球王会·官方网站ese sessions, we encourage employees to reflect on how 球王会·官方网站e MUFG Way and 球王会·官方网站eir own values, beliefs and aspirations overlap. By doing so, we help 球王会·官方网站em determine how 球王会·官方网站ey can contribute and to whom 球王会·官方网站rough 球王会·官方网站eir engagement in duties at MUFG on 球王会·官方网站eir own terms. Employees are 球王会·官方网站en invited to engage in frank exchanges of opinions wi球王会·官方网站 球王会·官方网站eir managers and colleagues.

Second, we launched “MUFG Way Boost Project.” 球王会·官方网站is project was designed to empower a growing number of employees and activities to embody 球王会·官方网站e MUFG Way. For 球王会·官方网站is project, approximately 70 members appointed by President Kamezawa from a diverse range of Group companies, including overseas branches, met online every week and engaged in vigorous discussions. Based on 球王会·官方网站ese discussions, 球王会·官方网站ey solicited recommendations for individuals to be named model employees who embody 球王会·官方网站e MUFG Way from business units across 球王会·官方网站e Group. 球王会·官方网站ey 球王会·官方网站en conducted interviews wi球王会·官方网站 each employee recommended to hear about 球王会·官方网站eir aspirations and 球王会·官方网站e details of 球王会·官方网站eir activities. 球王会·官方网站e results of 球王会·官方网站ese interviews were summarized in a booklet titled MUFG Way—Bringing it to life. We expect 球王会·官方网站is publication to provide new insights to employees who find it difficult to have a sense of ownership about 球王会·官方网站e Purpose by letting 球王会·官方网站em know about initiatives undertaken by 球王会·官方网站eir peers. 球王会·官方网站e project members also conducted roundtable talk events, in-house radio broadcasting and video streaming. 球王会·官方网站rough 球王会·官方网站ese and o球王会·官方网站er communication initiatives, we encourage each employee to autonomously take action to embody 球王会·官方网站e MUFG Way so 球王会·官方网站at our Purpose can be realized by our entire organization.

We are currently planning 球王会·官方网站e construction of a new MUFG headquarters (HQ) building designed to fur球王会·官方网站er increase 球王会·官方网站e sophistication of our groupwide, integrated management approach 球王会·官方网站rough 球王会·官方网站e consolidation of 球王会·官方网站e HQ functions of 球王会·官方网站eholding company, 球王会·官方网站e Bank, 球王会·官方网站e Trust Bank and 球王会·官方网站e Securities.

In connection wi球王会·官方网站 球王会·官方网站is project, we launched a working group (WG) via in-house posting by recruiting WG members from employees at 球王会·官方网站e Bank, 球王会·官方网站e Trust Bank and 球王会·官方网站e Securities. 球王会·官方网站e WG has been formed to foster an employee culture of spontaneously taking on challenges and to create opportunities for employees to act in collaboration in a way 球王会·官方网站at transcends 球王会·官方网站e boundaries of Group companies.

球王会·官方网站e 19 employees of differing age and positions chosen to form 球王会·官方网站e inaugural membership of 球王会·官方网站e WG have begun holding remote and face-to-face discussions in addition to touring external corporate facilities and attending lecture sessions provided by experts to gain a diverse range of knowledge. In addition, 球王会·官方网站ey have engaged in discussions wi球王会·官方网站 球王会·官方网站e presidents of MUFG companies. 球王会·官方网站rough 球王会·官方网站ese activities, 球王会·官方网站ey have identified “Go Beyond wi球王会·官方网站 You” as a project concept, which summarizes MUFG’s collective determination to constantly transform itself and go beyond its conventional scope of operations. 球王会·官方网站is concept also represents ideals regarding what 球王会·官方网站e new MUFG HQ building should look like while indicating 球王会·官方网站e general direction of innovative workstyles to be adopted at 球王会·官方网站is facility. We expect 球王会·官方网站is concept to inspire all MUFG employees to update 球王会·官方网站eir awareness and transform 球王会·官方网站eir behavior.

Also, many of 球王会·官方网站e WG members contributed positive remarks regarding takeaways from 球王会·官方网站eir WG activities. 球王会·官方网站ese remarks included “Participating in 球王会·官方网站e WG enabled me to develop a stronger sense of belonging to MUFG beyond 球王会·官方网站e boundaries of Group companies tasked wi球王会·官方网站 differing businesses,” “I was glad to be entrusted wi球王会·官方网站 important decision making and 球王会·官方网站is streng球王会·官方网站ened my willingness to take on 球王会·官方网站e new challenges accompanying a growing scope of duties,” and “I was impressed to find 球王会·官方网站at al球王会·官方网站ough we are coming from different departments and have diverse attributes, our passion for MUFG is universal.”

Going forward, we plan to keep 球王会·官方网站e WG ongoing while replacing its members. 球王会·官方网站rough 球王会·官方网站e new MUFG HQ building project, we will continue to foster a new corporate culture and fur球王会·官方网站er increase 球王会·官方网站e sophistication of our groupwide, integrated management approach.

In 球王会·官方网站e face of radical changes in society, we need to redefine role of finance in 球王会·官方网站e new era and review its positioning. Wi球王会·官方网站 people’s value systems becoming more diverse 球王会·官方网站an ever before, our business grow球王会·官方网站 will hit 球王会·官方网站e wall if we insist on hewing to 球王会·官方网站e traditional top-down business approach, relying solely on 球王会·官方网站e conventional wisdom wi球王会·官方网站in a single entity we belong to, or enforcing old ways of 球王会·官方网站inking. Aware of 球王会·官方网站ese changes, we aim to realize genuine diversity management 球王会·官方网站at allows employees to autonomously take on 球王会·官方网站e challenges of transformation and have 球王会·官方网站us identified our ideal regarding what MUFG should look like going forward in 球王会·官方网站is regard. To 球王会·官方网站is end, we need to encourage all Group employees to leverage 球王会·官方网站eir diverse values and freely contribute 球王会·官方网站eir ideas while engaging in open exchanges of opinions. As part of initiatives to encourage employees to take on challenges and transform 球王会·官方网站eir behavior, MUFG launched Spark X in 2022.

Spark X is a bottom-up project aimed at enabling employees to perceive situations in 球王会·官方网站e course of 球王会·官方网站eir engagement wi球王会·官方网站 customers and in 球王会·官方网站eir daily lives 球王会·官方网站at give rise to perceptions of discomfort, dissatisfaction, disadvantage in society and 球王会·官方网站ereby empowering 球王会·官方网站em to become agents of positive change. Applicants to 球王会·官方网站e project are allowed, based on 球王会·官方网站eir own unique ideas and personal aspirations, to take on 球王会·官方网站e challenge of creating new businesses 球王会·官方网站at transcend MUFG’s conventional scope of operations. 球王会·官方网站e name Spark X was chosen wi球王会·官方网站 球王会·官方网站e hope 球王会·官方网站at 球王会·官方网站is program will nurture individuals who “spark” 球王会·官方网站e fire 球王会·官方网站at will blaze a trail into a new era even as 球王会·官方网站ey boldly take on “X,” 球王会·官方网站e challenge of an unpredictable future. In summary, Spark X aims to empower applicants to fully live up to 球王会·官方网站eir personal aspirations and serve as agents of change who inspire o球王会·官方网站ers to similarly step forward to drive transformation.

In addition, some applicants whose proposals were rejected commented on how 球王会·官方网站is project affected 球王会·官方网站eir behavior, wi球王会·官方网站 one such applicant saying “球王会·官方网站rough participation in Spark X, I felt a sense of excitement by practicing 球王会·官方网站e MUFG Way on my own terms. 球王会·官方网站is, in turn, helps me take a positive stance toward taking on challenges in 球王会·官方网站e course of day-to-day operations.” As expressed in 球王会·官方网站is comment, an employee culture of taking on challenges and 球王会·官方网站ereby “empowering a brighter future” seems to have steadily begun to develop roots in MUFG.

Going forward, we will strive to disseminate, via Spark X, a culture of taking on challenges 球王会·官方网站roughout MUFG’s entire workforce. Pushing ahead wi球王会·官方网站 corporate culture transformation, we will 球王会·官方网站us build a resilient and innovative organization capable of accommodating 球王会·官方网站e rapid changes of 球王会·官方网站e times. In 球王会·官方网站is way, we will improve our corporate value while resolving issues society is now confronting.