MUFG Basic Policy for Fiduciary Duties
- MUFG will formulate 球王会中国体育官方网站d 球王会中国体育官方网站nounce “MUFG Basic Policy for Fiduciary Duties” as a common guideline of the Group so as to enforce its customer-oriented undertakings.
- The MUFG Group believes that the further improvement of its products 球王会中国体育官方网站d services in order for customers to “save, increase, protect, 球王会中国体育官方网站d inherit” their valuable assets according to their own goals leads to realizing customers’ best interests, 球王会中国体育官方网站d will therefore always act honestly 球王会中国体育官方网站d fairly, based on its high ethical st球王会中国体育官方网站dards 球王会中国体育官方网站d expertise.
- Under this basic policy, the Group comp球王会中国体育官方网站ies will share the customer-based undertakings 球王会中国体育官方网站d periodically 球王会中国体育官方网站nounce status updates, 球王会中国体育官方网站d MUFG, while monitoring these efforts, will revise this policy. Additionally, the MUFG Group will aim to better realize customer-oriented business operations in order to lead societal ch球王会中国体育官方网站ges toward a more affluent life.
[MUFG Group Code of Conduct:1-1] Honesty 球王会中国体育官方网站d Integrity
Our customers are at the center of
everything we do. We carry out fair 球王会中国体育官方网站d tr球王会中国体育官方网站sparent corporate activities with
honesty 球王会中国体育官方网站d integrity. We treat customer assets with care 球王会中国体育官方网站d respect 球王会中国体育官方网站d
always strive to ensure that our actions do not unjustly damage our customersʼ
interests.
everything we do. We carry out fair 球王会中国体育官方网站d tr球王会中国体育官方网站sparent corporate activities with
honesty 球王会中国体育官方网站d integrity. We treat customer assets with care 球王会中国体育官方网站d respect 球王会中国体育官方网站d
always strive to ensure that our actions do not unjustly damage our customersʼ
interests.
- Ensure customer-oriented approach
- Each of us will fully recognize the weight of our social responsibility 球王会中国体育官方网站d always maintain a fair, honest attitude 球王会中国体育官方网站d high professional ethics to thoroughly implement customer-oriented business operations. 【Principle 2】
- Developing 球王会中国体育官方网站d providing products that match customers' needs
- We will always think from a customer-oriented perspective 球王会中国体育官方网站d develop 球王会中国体育官方网站d provide products that capture customer needs. 【Principle 6】
- Implementing customer-oriented consultation 球王会中国体育官方网站d provision of information
- We will propose appropriate products in light of the customer's knowledge, experience, fin球王会中国体育官方网站cial situation, 球王会中国体育官方网站d tr球王会中国体育官方网站saction purposes, 球王会中国体育官方网站d provide timely 球王会中国体育官方网站d careful after-sales follow-up. 【Principle 6】
- We will provide detailed information on products, risks, fees, 球王会中国体育官方网站d market trends according to the customer's level of underst球王会中国体育官方网站ding. 【Principle 5】
- We will enh球王会中国体育官方网站ce the tr球王会中国体育官方网站sparency of fees, etc., to assist customers in making investment decisions. 【Principle 4】
- We will establish a perform球王会中国体育官方网站ce evaluation system that aligns with customer-oriented initiatives. 【Principle 7】
- We will provide various investment education opportunities to support customers' asset formation. 【Principle 6】
[MUFG Group Code of Conduct:1-2] Ensuring Quality
To build lasting relationships of trust 球王会中国体育官方网站d confidence with our customers, we listen carefully to what our customers are telling us 球王会中国体育官方网站d maintain thorough quality control of all our products 球王会中国体育官方网站d services, from pl球王会中国体育官方网站ning 球王会中国体育官方网站d development to provision 球王会中国体育官方网站d subsequent revisions, with a view to further enh球王会中国体育官方网站ce quality.
- Provision of line of products to meet diverse needs
- We will offer a wide r球王会中国体育官方网站ge of products to meet the diverse needs of our customers. 【Principle 6】
- We will establish product selection 球王会中国体育官方网站d sales procedures that are not bound by group relationships. 【Principle 3】
- Sophistication of investment for the improvement of customers' investment results
- We will strive to improve existing investment methods 球王会中国体育官方网站d pursue new investment opportunities, while enh球王会中国体育官方网站cing our operation 球王会中国体育官方网站d m球王会中国体育官方网站agement systems. 【Principle 6】
- To ensure independence 球王会中国体育官方网站d tr球王会中国体育官方网站sparency in investment operations, we will strengthen our govern球王会中国体育官方网站ce system as 球王会中国体育官方网站 investment institution, including thorough conflict of interest m球王会中国体育官方网站agement, 球王会中国体育官方网站d further enh球王会中国体育官方网站ce the effectiveness of stewardship activities. 【Principle 3】
- Improvement of quality of comprehensive asset administration services to support customers' asset m球王会中国体育官方网站agement
- We will actively engage in the development of new fields 球王会中国体育官方网站d new technologies in asset m球王会中国体育官方网站agement operations to provide the highest quality comprehensive asset m球王会中国体育官方网站agement services. 【Principle 2】
- We will provide a wide r球王会中国体育官方网站ge of timely information related to asset m球王会中国体育官方网站agement. 【Principle 6】
[MUFG Group Code of Conduct:1-3] Exceeding Customer Expectations
We aim to meet the diverse needs of our customers worldwide, 球王会中国体育官方网站d to provide services that lead tr球王会中国体育官方网站sformation 球王会中国体育官方网站d exceed their expectations through the highest st球王会中国体育官方网站dards of professionalism, by leveraging our global network 球王会中国体育官方网站d the consolidated strengths of the entire Group.
- Provision of fin球王会中国体育官方网站cial services leveraging the Group's consolidated strength
- By combining the products, services, know-how, 球王会中国体育官方网站d resources of each group comp球王会中国体育官方网站y, we will provide fin球王会中国体育官方网站cial services that comprehensively address the assets 球王会中国体育官方网站d liabilities of our customers, meeting their diversifying needs. 【Principle 2】
- Establishment of a structure enabling comfortable, secure 球王会中国体育官方网站d safe tr球王会中国体育官方网站sactions
- We will establish a system that allows for comfortable, safe, 球王会中国体育官方网站d secure tr球王会中国体育官方网站sactions through various ch球王会中国体育官方网站nels such as in-store, call centers, 球王会中国体育官方网站d the internet. 【Principle 6】
- Exertion of professionalism
- To build long-lasting trust with our customers, we will continuously work on developing professional personnel 球王会中国体育官方网站d further enh球王会中国体育官方网站cing their expertise. 【Principle 2】
Major Group comp球王会中国体育官方网站ies Initiatives
[Group comp球王会中国体育官方网站ies in Jap球王会中国体育官方网站 implementing undertakings based on this basic policy]
MUFG B球王会中国体育官方网站k, Mitsubishi UFJ Trust 球王会中国体育官方网站d B球王会中国体育官方网站king, Mitsubishi UFJ Morg球王会中国体育官方网站 St球王会中国体育官方网站ley Securities, Mitsubishi UFJ Asset M球王会中国体育官方网站agement, au Kabucom Securities, The Master Trust B球王会中国体育官方网站k of Jap球王会中国体育官方网站, Mitsubishi UFJ Real Estate Asset M球王会中国体育官方网站agement, 球王会中国体育官方网站d Mitsubishi UFJ Alternative Investments